What is Confluence?

  • Confluence is a commercial content collaboration software for teams.
  • It is developed and marketed by Atlassian.
  • Confluence is an official wiki for team collaboration.
  • Team members can create, share and collaborate information.
  • Confluence is sold as either on-premise software or as software as service.
  • It can be integrated with JIRA and few more tools.
  • It is trusted by 35000 teams worldwide.
  • For pricing of Confluence checkout this.

Features:

Project Collaboration

Collaborate multiple projects in one place that help projects to move forward and faster.

Knowledgebase

Teams are adopting this to centralize documentation, policy procedure and knowledge base articles provide better support and service to customers.

Team documentation

Confluence helps user’s team to share knowledge, so every team member can stay up to date and on the same page, each team member can capture and store helpful information.

Managing Confluence

Following are mainframes in Confluence:

  • Profile
  • Space
  • Pages
  • Macros

Profile

  • The user profile contains basic information about the user, which other Confluence users can see. A user can also view other user’s profiles by clicking on the username.
  • Confluence provides OAuth access token, It allows you to use a Confluence gadget on an external web application and grant this gadget access to Confluence data which is restricted to your Confluence user account only.
  • A user can revoke OAuth access for a particular consumer.
  • Figure 1 shows the basic profile tab.

 

Spaces

  • Spaces are Confluence’s way of organizing content into meaningful categories. Think of it like having different folders into which you can put your work. Spaces come in two main varieties:
    • Site space is the areas where you create content and collaborate with others. They are sometimes called global spaces.
    • Personal spaces are listed in the People Directory and found under your personal profile.
  • There’s no limit to the number of Spaces you create on Confluence. The user can choose to set up a space for each team, project or a mix of both depending on your needs.
  • Each space in Confluence has its own set of permissions, which can be granted and revoked by a space administrator.
  • Figure 2 shows the options while creating space.

 

Pages

  • It allows you to capture and share information in Confluence. They are created when you want the information to last which evolves over time.
  • Each Confluence space, including your personal space, allows you to create pages in it and provides blog area where you can create posts.
  • The user can create a page from anywhere in Confluence, by choosing the space and templates for appropriate page creation.
  • Page restrictions allow the user to control who can view and/or edit individual pages in a space. So if user working on a page that shouldn’t be viewed by everybody, it’s easy to lock it down to the people who need to know.
  • Confluence provides quick search option on top right of every page, it also provides full search option, users can search any content in any spaces using the full search option.
  • Figure 3 shows tab of creating pages in Confluence.

 

Macros

  • Using macros helps you to expand the capabilities of your Confluence pages.
  • allowing you to add extra functionality or include dynamic content.
  • There are multiple macros which user can use in Confluence page. For e.g. activity stream macro, attachment macro, chart macro, gadget macro, HTML macro, etc.
  • If your Confluence is connected to JIRA application, then a user can create and display JIRA issues on Confluence pages. The user can connect Confluence to any JIRA application, including JIRA Software and JIRA Service Desk.

Conclusion

Confluence is a very effective team collaboration tool and can be used for Knowledge management, documentation purpose. Confluence provides a great platform to create test documents, troubleshooting guides, automation project planning, updates, and announcements, etc.

 

Reference: Atlassian Confluence website

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